A If you receive a defective item, you may return it or ask for a discount. Due to time zones, our reply to your questions may not be immediately. If it's non-workdays, please kindly be patient and wait till Monday.Please Note:this item with eu plug Specifications: Power:1000W(1100w max) Refrigerating capacity: 950W Rated cooling power: 330W Operation temperature:17-35°C Protection against electric shock: Class 1 EER: 2.87W COP: 2.77W Noise: 38Db(A) Refrigerant: R134A Rated frequency: 50Hz Max. Input current: 2A Rated voltage: AC220V Max. Input power: 440W Application area: 1-10m² Package: Portable Air Conditioner. The item "Air Conditioner Portable Conditioning Unit 4in1 950W Cooler Heater Dehumidifier" is in sale since Tuesday, December 8, 2020. This item is in the category "Home, Furniture & DIY\Heating, Cooling & Air\Air Conditioners\Portable Air Conditioners". The seller is "onthebalcony" and is located in Basel. This item can be shipped to European Union member countries.